help center

My account

Registering is very easy! Just go to our page, go through an easy registration and join the community. Only registered users can place orders, receive Store Coins, participate in the referral program, leave feedback, comment on other members, participate in discussions and much more.

At the moment, only registered users can place orders, receive bonus Store Coins, earn real money in the Referral program, participate in discussions.

You can go to settings and change your email and password. You can also make your account unique by uploading your avatar and entering your Nickname.

Your Customer ID is located in My account settings.

There's no need to worry, we're DPA - compliant meaning we care about keeping your details safe.

Don't worry, by heading to the log-in page and selecting "I forgot my password" you'll be on your way to getting it reset in no time!

Go to the settings in your personal account and set your personal avatar and username.

Store Coins

Access to Store Coins will become active when you make any paid order and we confirm receipt of funds from you. We will inform you about the reactivation of access to Store Coins Exception: You can receive bonus Store Coins from Henry Roidsmann even before activation, but access to basic Store Coins will be active only after the paid order.

Get Photo Coins - Post a photo of your received order on Get Publish Coins - Post a photo of your received order on the forum and on Get Review Coins - Write a positive review about us in any forum. Get Trustpilot Coins - Write a positive review about us on Get Lab Test Coins - Post on any forum and on your lab test for any product sold on Get Blood Test Coins - Post your blood tests before and after using our products on the forum. Exchange REFERRAL PROGRAM reward for Store coins and pay for the order. Get Bonus Coins - Get bonus Store Coins from Henry Roidsmann - for free!

You can receive Store Coins once between each of your paid orders.

You can redeem part of your order with Store Coins. This can be done during Checkout.

Yes, you can do this if your order is less than or equal to the number of Store Coins you have accumulated. When making a Checkout, select the Store Coins payment method and pay for the order in the store's internal currency.

Yes, you can. You can accumulate Store coins from order to order even to infinity.

Unfortunately, you cannot do this. Store Coins can only be used to pay for an order.

1 Store coin = 1 EUR or 1 USD

Store Coins have no time limits. They don't burn out. Therefore, you can use them whenever you want.

Yes. Use Store Coins on top of a discount code for an even greater saving.


New customers visiting on someone's recommendation have a special Invite code. This code gives you 10% off your first order. If you have an Invite code, be sure to indicate it when registering. If you used Invite Link or Invite QR - you will also get a 10% discount on your first order.

The Roidsmann store is represented in many countries. For each country, we have our own unique offer of brands sold, shipping warehouses, shipping methods, payment methods, product availability, product prices, and so on. In order for us to deliver your order without any problems, you must specify the real country of location.

If you made a mistake or changed the location, then you can change your region at the bottom of the site.


1. Complete the easy registration on the website. 2. Add the products to the cart. 3. Open the cart and click Proceed to checkout button. 4. Write full name of the Receiver and the delivery address. Select a payment method. 5. Pay Invoice. 6. Confirm the payment in Personal account. 7. Confirm receiving of the parcel.

Unfortunately, this option is not yet available on the website.

Yes, you can. Click the shopping cart icon at the bottom of the page, the shopping cart will display the items you have added. Use the + or - button to change the number of items. If you want to completely delete an item, click the red stash delete.

Yes, you can track the status of your order. Go to your personal account in the Last Orders or Orders section and find your order. We provide online all information about the status of the order before shipment.

Yes, you can track the status of your order using the tracking number. Click on the Track my order button and you will be taken to the tracking link for the tracking number.

As soon as we send your order, you will receive a notification and a tracking number to your registered email. Also, all tracking numbers of orders are in your personal account.

Delivery usually takes from 3 to 20 days depending on the following factors: 1. Payment receiving time from 20 min (Crypto payment) to 1-3 days (Bank wire or other). 2. 1 day necessary to collect and dispatch your order from the warehouse. 3. Delivery takes from 2 to 14 days depending on the carrier and your location region.

Yes, you can do this before you have paid for the order. You can delete an order in your personal account in the Orders section. Once you have made the payment, you will not be able to cancel or delete the order.

You can make changes to the order before making the payment. After you have made a payment and confirmed your payment, it is not possible to make changes to the order.

This must be done so that we can identify the payer and report the receipt of money. You also need to go through this step so that we can enter your tracking number in the system. You can confirm the payment in your personal account.

This must be done to notify us that the order has been successfully received. To improve the delivery service, we need to know how long the customer receives the order. After confirming receipt of your order, you can use the Store Coins redemption program.

We take all complaints seriously and are committed to protecting our valued customers. If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. It'd really speed our investigation up if you could find the information below before contacting us by email 1. Order Number 2. Product Name 3. Batch Number 4. Expiry Date 5. Images where applicable 6. A brief summary that details the actual complaint Please keep the product until you have spoken with our team. Your complaint will be forwarded to the manufacturer of this product.

We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. Please contact us and report this issue We'll need to know the following: 1. Order Number 2. Incorrect item received 3. The correct item ordered As soon as we've looked into what's happened, we'll contact you

Sometimes products may be damaged in transit, but don't worry, we will help you. Contact us and send: 1. Order number 2. Photo of the confirmed order. Please do not discard the item until the problem is resolved. After checking the photos, we will send you an email with the results. If the damage to the goods was the fault of the carrier, then we will send you this order again.

Do not worry. Perhaps part of your order was sent from another warehouse and you still have to receive a second package. If this is not the case, please contact us and report the missing product. Please send us your order number and a list of missing products immediately. If the shortage was due to a warehouse error, we will send you the missing products.


At the moment, we ship all orders from warehouses located in Europe.

We send orders by post and various couriers. Carriers change from time to time.

Yes, all of our orders have a tracking number.

Yes, absolutely right. We pack orders in secure packaging. You should not worry; we have a lot of experience in sending such goods.

It all depends on your region. You can check the estimated delivery time on the Shipping website page.

Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

Do not worry. Nothing terrible happened. Orders for some reason can be at one point up to 10 days. If your order is not moving for more than 10 days, please let us know.

Yes, we have a reship policy for all European countries.

Reshipping policy is the reshipment of your order to our account for some independent reason. Please note! We only resend an order once.

1. The order was shipped to the wrong address (mistake by warehouse) 2. You received the wrong product. 3. You have received a product damaged in transit. In this case, you will be sent back, only damaged products. 4. Your order was returned to the sender for some reason. 5. You received a letter from customs about the detention of the order.

1. Order seized by custom 2. The order by tracking number does not move for more than 20 days and you have not received it.

We resend an order only once.

1. An order with a tracking number was delivered to the recipient, but you did not receive it. (This option is possible due to the incorrect work of local postmen.) Due to possible dishonest manipulations, we do not resend the order in this case. 2. The client changed the address during the delivery of the goods. 3. The client did not accept the parcel for a long time and the order was sent back. (We do not accept returns, so we believe that the order was lost in this case) 4. The client has entered incorrect data in the delivery address or recipient's name.

In this case, you need to call the local courier who delivered your order, give the order tracking number and ask where your package is.

Payment and discounts

We offer a variety of online payment methods to ensure our customers can access the best Pharma products with ease. Cryptocurrency Bank wire Transfer wise Store coins Referral reward You can select your preferred payment method at checkout.

Yes, you can. If you have made a payment in error and you would like a refund for an order placed but not yet shipped, your funds may be refunded. Check out the refund process: Crypto payment: Refundable only in Tether (USDT) TRC20 Bank wire: Unfortunately, we are unable to issue a refund to a bank account. But don't worry! Return is possible with cryptocurrency in Tether (USDT) TRC20. Store Coins: Yes, we can charge back a payment to your Store Coins balance. Please note! We cannot issue refunds to: Bank or Wise

Do not worry! As soon as we receive your payment, we will immediately send you an email notification. After receiving the payment, your order is immediately transferred to the warehouse and prepared for shipment.

To identify the payment, we ask you to confirm the fact of the payment. You can confirm the payment in My account by selecting the required order number.

This is not difficult! You can confirm the payment in My account by selecting the required order number and filling in the required fields.

Do not worry! Keep in mind the time of receipt of funds to our account: Bank wire: 1-3 working days Cryptocurrency: up to 1 day Store Coins payment: Instantly

To solve this problem, you need to contact the support The failure could occur for the following reasons: 1. We were unable to identify your payment 2. The payment was returned to the sender 3. Error in payment details 4. National holidays

Unfortunately, this option is not available. is a store where you can buy products cheaper at any time of the day. In addition to thematic promotions in the store, there are constant discounts for large orders: 5% discount - order 5 units of 1 product. 10% discount - order 10 units of 1 product. 10% discount - for orders over 500 euros (Coach Pack 10). 20% discount - for orders over 1000 euros (Coach Pack 20). 30% discount - for orders over 2000 euros (Coach Pack 30). Free shipping for orders over 400 euros. Please note! 5 and 10 unit discounts do not stack with Coach Pack 10 and Coach Pack 20.

Referral program

A referral is a member of an affiliate program who has registered on the recommendation of another member. For the referred referral you will receive a reward.

Everything is very simple. You use a personal Invite link or Code or QR, attract customers and receive rewards for orders that your referrals make. For your help in promoting, we share the profits with you.

The reward is real money that you will receive from for the paid orders of the clients you referred.

The reward is 10% of your referral's order. Please note! The commission applies only to the purchase of products and does not apply to shipping costs.

With the reward you receive, you can purchase products or withdraw real money to your personal Tether (USDT) TRC20 cryptocurrency account. Then to your bank card or other payment system and use these funds in real life.

Tether (USDT) is the most popular stablecoin equivalent to the US dollar and has no fluctuations in the exchange rate. TRC20 is a wallet network in the TRON system. To open a Tether (USDT) TRC20 wallet you can use: Crypto exchanges: Binance, Coinbase Exchange, KuCoin, Huobi Global and others. You can withdraw from the exchange to your card or cash out by any other method. Mobile crypto wallets: Trust wallet or Exodus Cold wallet: Ledger Please note! To withdraw money, specify the address only Tether (USDT) TRC20 otherwise your funds will be irretrievably lost.

The remuneration is paid within one year from the date of registration of the referral. After the expiration of this period, the referral receives the status - inactive and you stop receiving rewards for it.

Earnings depend on the number of referrals you bring and, on the size, and frequency of their orders. You can calculate your planned earnings on a special referral calculator on the Referral program page.

Don't worry, we record every registered referral and display all your referrals' purchases in the All stats section. In terms of privacy, we do not display the personal data of referrals, you can only see their ID numbers and purchases made.

Your referral code is in your personal account.

The referred client needs: 1. Register (as a new user) on 2. Enter your Invite code or follow your referral link or your referral QR (Face to Face in the mobile version of the site) 3. Make any paid order.

Using your referral code, link or QR, the referred customer will receive a 10% discount on any of his first orders.

There are many ways to do this. Check out our tips on the Invite customer personal account page.

Yes, you can find all real-time statistics in your account in the All stats section.

No reward will be awarded or even canceled for fictitious registrations and deceptive actions in relation to the site.