At the moment, we ship all orders from warehouses located in Europe.

We send orders by mail and various couriers. Carriers change from time to time.

Yes, all of our orders have a tracking number.

Yes, absolutely right. We pack orders in secure packaging. You should not worry; we have a lot of experience in sending such goods.

It all depends on your region. You can check the estimated delivery time on the Shipping website page.

Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

Do not worry. Nothing terrible happened. Orders for some reason can be at one point up to 10 days. If your order is not moving for more than 10 days, please let us know.

Yes, we have a reship policy for all European countries.

Reshipping policy is the reshipment of your order to our account for some independent reason. Please note! We only resend an order once.

1. The order was shipped to the wrong address (mistake by warehouse) 2. You received the wrong product. 3. You have received a product damaged in transit. In this case, you will be sent back, only damaged products. 4. Your order was returned to the sender for some reason. 5. You received a letter from customs about the detention of the order.

1. Order seized by custom. 2. The order by tracking number does not move for more than 20 days and you have not received it.

We resend an order only once.

1. An order with a tracking number was delivered to the recipient, but you did not receive it. (This option is possible due to the incorrect work of local postmen.) Due to possible dishonest manipulations, we do not resend the order in this case. 2. The client changed the address during the delivery of the goods. 3. The client did not accept the parcel for a long time and the order was sent back. (We do not accept returns, so we believe that the order was lost in this case) 4. The client has entered incorrect data in the delivery address or recipient's name.

In this case, you need to call the local courier who delivered your order, give the order tracking number and ask where your package is.